Delivery & Returns

We think delivery should be dead simple and returns hassle-free. This page describes how we roll at Pretty My Pad.

Deliveries

• All deliveries are free within England, Wales and Scotland. Please contact us for a delivery cost to Northern Ireland.
• Deliveries of all items take between 7 and 14 days. If there's a delay, we'll email you with some options. Smaller items are easier to deliver so should be a little quicker - if you need something urgently, drop us a message and we can advise an accurate timescale. If we're running late, we'll be in touch.

Returns

• You have 14 days to return unwanted items after they're delivered
• Because we pay for delivery, we sadly can't also cover the cost of returns, so we ask customers to cover return postage costs.
• Returns must be resalable and include all of their original packaging. If items arrive back damaged or incomplete, we cannot refund you :-(
• If an item arrives damaged or faulty, let us know within 24 hours and we'll replace it for free!

Don't be backwards in coming forwards... whatever you want to know, just drop us a line and our friendly customer service team will be delighted to help!